If you receive an item that doesn't match your order, an item that was not sent, or if your order was not delivered at all, you can request a refund.

To request a refund, please follow these steps:

1. Go to My Account and click on Order History.

2. Find the item(s) you want to request a refund for and click on Ask for a Refund.

3. Submit your refund request.

Once you submit your request, an agent will review it and get back to you with a decision. If your refund request is approved, you will receive a Refund Code.

To check the status of your refund request, go to My Account and click on My Refund Requests. If the status is "processing" or "on hold", it means that a decision has not been made yet.

Please note that refund requests for product issues are handled through a ticketing system and are dealt with in the order they are received.